IT Support Technician Associate (Winter 2027)
Astranis · IT & Networking Internships
- Pay
- $1,750/wk
- Where
- San Francisco
- Posted
- 2 days ago
Astranis builds advanced satellites for high orbits, expanding humanity’s reach into the solar system. Today Astranis satellites provide dedicated, secure networks to highly-sophisticated customers across the globe – large enterprises, sovereign governments, and the US military.
With five satellites on orbit and many more set to launch soon, the company is servicing a backlog of more than $1 billion of commercial contracts. Astranis is the preferred satellite communications partner for buyers with stringent requirements for uptime, data security, network visibility, and customization.
Astranis has raised over $1.2 billion from some of the world’s best investors, including Andreessen Horowitz, Baillie Gifford, Blackrock, Fidelity, Franklin Templeton, and Snowpoint, and employs a team of 500 engineers and entrepreneurs.
What you'd do
- Assist with support tickets and escalate as needed
- Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning
- Help with inventory management
- Keep documentation on infrastructure, policies, and procedures up to date
- Account management, troubleshooting, and password resets
- Assisting with infrastructure upgrades and larger projects
- Working closely with our engineering teams to provide support for the development and manufacturing of space hardware
- Collaborate with team members to address IT challenges as they arise
- Experience with Network troubleshooting
- Experience with Microsoft 365
What they want
- Excellent customer service
- Understanding of troubleshooting techniques
- Exhibits critical thinking skills
- Able to take notes and remember directions
- Experience with Windows, MacOS, and/or Linux
- Highly motivated with an interest in helping and teaching others
- Able to perform duties autonomously without much supervision