The board
Internship
Summer 2027 Intern – Technology Training & Learning
American Family Insurance
- Hours
- Full time
- Where
- WI Madison
- Apply by
- End Date: October 5, 2026
- Posted
- Sep 28
The Service Management Office (SMO) Training & Learning Experience Intern will work closely with the SMO Training Team to review, assess, and enhance training content supporting IT service management processes and initiatives. This internship provides an opportunity to apply instructional design methodologies, learning theory, adult education principles, and user experience concepts to real-world enterprise training programs.
The intern will conduct research, evaluate existing learning content, and develop recommendations that help improve training effectiveness, learner engagement, and adoption of organizational processes.
What you'd do
- Review and assess existing SMO training materials, learning paths, job aids, and reference content.
- Research current instructional design, adult learning, and training development best practices.
- Evaluate training materials for effectiveness, consistency, accessibility, learner engagement, and usability.
- Identify opportunities to improve content structure, visual design, learning objectives, and knowledge retention.
- Develop training design principles and standards for future course development.
- Create reusable templates, style guides, and content development recommendations.
- Partner with training and organizational change management team members to align recommendations with business needs.
- Gather and synthesize feedback from stakeholders and learners.
- Assist with updates to existing training content and pilot improvements where appropriate.
- Present findings, recommendations, and final deliverables to leadership and stakeholders.
What they want
- Instructional design principles
- Adult learning theory
- Learning experience design
- Content development and editing
- Presentation design
- Critical thinking and problem solving
- Research and analysis
- Visual communication
- Stakeholder collaboration
- Starts
- 2026-09-28