The board
- Pay
- $60K – $90K • Offers Equity
- Where
- San Francisco, California
- Posted
- Apr 14
At some point in the future, every business will answer their phone with voice AI. We are building the platform that makes it possible.
Phonely builds conversational voice AI agents for high-volume phone workflows. Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in production. We are growing fast, our customer base is scaling, and we need someone to make sure every business on our platform gets the attention they need to succeed.
What you'd do
- 1–3 years in a customer-facing role (customer success, account management, support, or similar)
- Strong written and verbal communication skills
- Comfortable learning technical products quickly and explaining them to non-technical people
- Organized, proactive, and good at managing multiple accounts simultaneously
- Genuine interest in AI, voice technology, or SaaS
- High ownership mentality, you see a problem and you fix it without waiting to be told
- 15-min intro call to evaluate fit
- Deep dive on your customer-facing experience with a team member
- Mock onboarding session or customer scenario walkthrough
- Final conversation with leadership
About Phonely · Customer Success
We're hiring a Customer Success Representative to own the onboarding and support experience for our SMB and mid-market customers. This is a hands-on, customer-facing role where you'll be the first point of contact for businesses getting started with Phonely and the person who keeps them running smoothly after launch. Think of this as the training ground for enterprise customer success.