IT Operations Intern - Service Desk, Infrastructure, Prod Support

What you'd do

• Contribute to day-to-day technology operations and a defined improvement project while working with technical and non-technical stakeholders.
• Analyze service or operational trends, maintain clear documentation, and recommend practical improvements that strengthen reliability, efficiency, or the user experience.
• Use enterprise technology, service-management, collaboration, reporting, and knowledge-management tools appropriate to the assigned focus area.
• Communicate progress and technical findings clearly, manage assigned priorities, and take increasing ownership with guidance from experienced Technology professionals.

What they want

• Current undergraduate student pursuing Information Technology, Computer Information Systems, Computer Science, Network or Systems Administration, Cybersecurity, Data Analytics, Software Engineering, or a related technology program.
• Basic understanding of information technology concepts and interest in enterprise support, infrastructure, applications, service management, automation, or operational reporting.
• Strong troubleshooting, analytical, organizational, and problem-solving skills with close attention to detail.
• Clear written and verbal communication, a service mindset, dependable follow-through, and the ability to collaborate with users and team members of varying technical backgrounds.
• Curiosity, initiative, willingness to ask questions, and comfort learning new technologies; prior help-desk or enterprise IT experience is not required.
• Premium benefit package including medical, vision, dental, life and long-term disability insurance
• Vacation/sick time
• 401K retirement plan with company matching program
• Eleven paid holidays