Client Support Representative (Tu - Sa, 10:30a-7pm) Eurofins Reservoirs Built Environment Testing, Arvada, CO

Eurofins · Commercial & Customer Care

Hours: Full-time
Where: Arvada, CO
Posted: Sep 21

Eurofins Built Environment Testing is seeking a Assistant Client Relations Executive Customer Representative to join our team!

The Assistant Client Relations Executive Customer Representative is expected to oversee all samples that come into the laboratory and is responsible for facilitating day-to-day communication between our clients and our laboratory. Responsibilities include following sample receiving procedures, interactions with clients via phone, email, and in-person, and other administrative duties. Personnel must be outgoing and friendly as well as capable of multitasking in a fast-paced environment.

Essential Duties and Responsibilities:

What you'd do

Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
Sign in, verify, and organize samples against Chain of Custody documentation to ensure accuracy and proper sample tracking.
Assist walk-in clients with sample submission, provide information on services and project preparation.
Update client and project data records in the Tracker LIMS system.
Collaborate with laboratory/operations personnel to resolve client inquiries.
Process credit card transactions using Stripe.
Provide clients with supplies.
Stocking front office supplies and snacks for clients and staff
Ability to assist with administrative and laboratory tasks as necessary

What they want

High School Diploma
Customer Service 2+ years preferred
Authorization to work in the United States indefinitely without restriction or sponsorship
Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.Basic Skills and Abilities
Excellent written and verbal communication skills
Active listening
Client-focus
Computer literate (Office suite, Adobe PDF, CRM)
Prioritization and on-time execution of tasks
Process improvement

About Eurofins · Commercial & Customer Care

Eurofins Scientific is a network of independent companies providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contrib…