Site Reliability Operations Analyst - US Government

Palantir · Mission Operations

Hours: Full-time
Where: New York, NY
Posted: Apr 13, 2020

As a Site Reliability Operations Analyst you are the engine behind Palantir deployments. You are responsible for crafting, implementing and executing processes to streamline workflows and reduce friction. You track and stabilize projects, remove roadblocks, and anticipate customer needs to free up our engineers to focus their time and attention on the technical problems they are best equipped to solve.

This position requires a combination of project management, process optimization, and execution skills. You are a person who loves fixing problems and always embraces the best idea, even when it is not your own.

What you'd do

Work on many different types of problems and challenges. You might be supporting a deployment at a large customer one day, and jetting off to help out with a new pilot project the next.
Be the first responders when things go wrong. Even if a problem is outside your area of expertise, you make the first move to fix it, and only ask for help when we’ve exhausted all that we can possibly do.
Craft and implement process to reduce friction and enable all team members to spend their time on what they do best.
Think creatively, work collaboratively, and go above and beyond to get the job done.
Extraordinary judgment and composure in high-pressure situations
A creative approach to project management centered around lightweight frameworks that enable rapid iteration and low-overhead methods of keeping our customers informed
Proven track record of developing effective and collaborative relationships with customers
Meticulous attention to detail, including maintaining accurate records and diligently tracking key project metrics
Enthusiasm for working on site with customers and/or supporting internal projects and senior leadership, bringing order and efficiency to critical internal initiatives

What they want

Active US Security clearance or eligibility and willingness to obtain a US Security clearance
Ability to travel 25-75%, varies by location and team
3+ years of project/program management experience, preferably in a fast-paced or dynamic environment

What you get

Employees (and their eligible dependents) can enroll in medical, dental, and vision insurance as well as voluntary life insurance
Employees are automatically covered by Palantir’s basic life, AD&D and disability insurance
Commuter benefits
Relocation assistance
Take what you need paid time off, not accrual based
2 weeks paid time off built into the end of each year (subject to team and business needs)
10 paid holidays throughout the calendar year
Supportive leave of absence program including time off for military service and medical events
Paid leave for new parents and subsidized back-up care for all parents
Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation