The board
- Hours
- Intern
- Where
- Moraine, OH
- Posted
- Sep 2
Internship Summary
The Winsupply Internship Program offers students a unique opportunity to build valuable skills through immersive classroom learning, off-site training, and a collaborative capstone project. The program is structured to promote professional development by offering mentorship, meaningful networking opportunities, and hands-on experience in real-world projects. Participants will not only develop their careers but also make a significant impact within the Winsupply organization, contributing to innovative solutions and long-term success.
We are seeking a proactive and tech-savvy Client Support Intern to join our IT team. This role focuses on analyzing and resolving Tier 2 technical issues that escalate beyond the Tier 1 Helpdesk, provisioning and maintaining hardware for local companies, and assisting with employee onboarding.
What you'd do
- Address and resolve Tier 2 help desk escalations through the ticketing system.
- Follow up on outstanding tickets to ensure timely resolution.
- Install and configure hardware and software for new employee onboarding.
- Provide support for PCs, phones, and mobile devices on campus.
- Manage and monitor internal IT assets to maintain accurate inventory records.
- Troubleshoot technical issues related to computers, smartphones, and tablets.
- Assist with billing, leasing, ordering, and evaluating new equipment.
- Perform other duties as assigned to support the IT team.Competencies for Success
- Communication Skills
- Proactiveness
What they want
- Currently enrolled in an accredited university or college, either at the undergraduate or master’s level.
- One semester post-graduation
About Winsupply · Information Technology
Winsupply is in the business of creating and enabling entrepreneurs to achieve their dreams through wholesale distribution. Winsupply is a group of over 680 locally-owned companies that operate across a variety of industries, including HVAC, Plumbing, Electrical and more. The purpose of the support services campus is to eliminate obstacles and provide support to help our entrepreneurs succeed.