- Pay
- $66261.36–$100227.27/yr
- Where
- Remote - US
- Posted
- Aug 24
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitori…
What you'd do
- Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
- Manage the deployment of Samsara technology for a high-volume book of Enterprise customers, driving timely execution and outcomes for each.
- Conduct goal planning workshops to align on business outcomes and metrics.
- Track implementation progress, customer engagement, product adoption, and account health.
- Lead training and consultation sessions, demonstrate Samsara’s technology, and work through challenges with project leads and day-to-day users.
- Adapt implementation approach, training, and communication style across varied customer use cases, stakeholders, and levels of complexity.
- Manage a large book of concurrent customer engagements with strong organization, focus, and efficiency while working cross-functionally to deliver an exceptional customer experience.
- Contribute ideas to help evolve and adapt our implementation approach, driving impact for customers and accelerating time to value.
- Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
What they want
- 2-4 years of experience in a Customer Success, account management, or consulting role. Enterprise SaaS experience preferred
- This is a demanding position that requires exceptional organizational ability and time management to efficiently balance multiple simultaneous customer engagements.
- Experience supporting or working with technical products
- Excellent consultative skills with experience in end-to-end system implementations
- Proven track record of building trust and communicating effectively with a wide variety of internal and customer stakeholders
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor’s degree from a 4-year institution
- Challenges the status quo, recommends customer-focused improvements, and brings a strong bias for action with high standards
- Has experience managing a high-volume customer base in B2B SaaS
- Thrives in an unstructured, fast-paced, and change-heavy environment