Partnerships Operations Specialist

What you'd do

• Support technical and operational programs for creators and content partners, coordinating issue escalations, surfacing user feedback, and partnering with Product, Engineering, and other teams to drive resolution and improvements.
• Manage execution for programs, pilots, and new initiatives, coordinating timelines, participation, deliverables, payments, and cross-functional dependencies.
• Maintain the processes, documentation, and resources that enable consistent, high-quality support at scale.
• Identify recurring issues and operational gaps, translating them into opportunities to improve workflows, tools, and the overall partner experience.
• Support onboarding and education through lifecycle communications, product and program updates, newsletters, and educational resources.
• Partner cross-functionally to translate product, program, and policy changes into clear, actionable guidance for external partners and internal teams.
• Help evolve scaled education programs and channels to improve awareness and adoption of Snapchat products, features, and programs.
• Support key team operating rhythms and initiatives, including quarterly planning and Partnerships events.
• Manage budget and payment operations, including spend tracking, purchase orders, vendor onboarding, and creator and partner payments.
• Maintain clear processes, trackers, and documentation that provide visibility into priorities, ownership, and progress across the Partnerships organization.

What they want

• Strong organizational and project coordination skills, with the ability to manage multiple workstreams, deadlines, and stakeholders at the same time.
• High attention to detail and operational rigor, especially when managing payments, approvals, communications, event logistics, and program deliverables.
• Strong written and verbal communication skills, with the ability to turn complex product or program information into clear, actionable guidance.
• Demonstrated ability to independently manage defined operational workflows and cross-functional workstreams from planning through completion.
• Comfort working with spreadsheets, trackers, documentation, CRM systems, and project-management tools.
• Ability to learn new products, systems, and processes quickly and apply that knowledge to support creators, partners, and internal stakeholders.
• Interest in process improvement, automation, and using data or emerging tools to make recurring work more efficient.
• Bachelor’s degree or equivalent years of experience.
• 4+ years of experience in operations, consulting, program coordination, partner operations, support operations, marketing operations, events, or a related field.
• Experience managing operational workflows, trackers, documentation, or cross-functional projects with strong attention to detail.