The board
- Hours
- Full time
- Where
- Westlake, OH
- Posted
- Sep 17
United Consumer Financial Services Compa
As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
The Client Services Representative is responsible for providing a high level of customer service to our merchants and consumers. As a Representative of UCFS your focus will be supporting transactions from application submission to loan contract verification and finally funding or cancellation.
What you'd do
- Accurately and quickly enter and process consumer’s loan application information from inbound calls generated by Client’s Sales Representatives.
- Provide Client’s with auto generated decision responses regarding application from Underwriting (Approved or Declined) decision responses with confidence and clarity.
- In the event the loan application requires a manual review and decision by Underwriting. Transfer call to Underwriting or as directed by CSR – 2 or Supervisor.
- Re-contact Client’s as needed to aid with application or status of Underwriting decision.
- Provide troubleshooting support for Client’s using UCFS Application Portal.
- Provide immediate escalation of issues that prevent you or Client from completing Application in a quick and efficient manner.
- Accurately and quickly verify all contracts. In the event there is an issue with agreement escalate to CSR-2 or Supervisor ASAP.
- Proficient in indexing all inbound documents located in the document coordinator tile in System.
- Accurately and quickly verify contract obligations with consumer (via in bound or outbound call) by using various databases, predefined scripts, and document/update systems accordingly.
- Identify any potential fraudulent situations and escalate Consumer and/or Client Sales issues with Application or Contract processing to a CSR-2 or Supervisor.
What they want
- Must be local or willing to relocate to the Westlake, OH area.
- High school diploma required.
- Call center/customer service experience a plus.
- Superior service skills and desire to help our customers.
- Experienced data entry and testing may be required.
- Maintain alphanumeric data entry accuracy rate of 95% or above.
- Spanish language fluency required.
- Starts
- 2026-09-17