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Customer Support Associate, Bilingual - Ukrainian (Starlink)

SpaceX · Starlink Customer Operations

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Where
Redmond, WA
Posted
May 13

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

CUSTOMER SUPPORT ASSOCIATE, BILINGUAL - UKRAINIAN (STARLINK)

Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional overall experience.

In this role, you will triage, troubleshoot, and resolve customer issues. You will analyze trends, identify gaps, and design simple, effective support interventions that improve our customers' experience.

What you'd do

  • Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX
  • Provide technical support to customers using hardware, software, and network expertise
  • Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business
  • Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
  • Create and maintain an internal knowledge base and help center collateral

What they want

  • High school diploma or equivalency certificate
  • 1+ years of experience in a front-line customer support role
  • Fluent in English and Ukrainian

What you get

  • Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S.
  • Department of State.
  • Learn more about the ITAR here.