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Job
BusinessOperations

Associate Systems Administrator (R5698)

Shield AI · Enterprise Operations Division

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Pay
$70,000–$105,000/yr
Hours
Full Time Employee
Where
Wichita Metro Area
Posted
Sep 5

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

Job Description:

This position will be based in our Newton, KS location.

The Associate Systems Administrator provides day-to-day enterprise end-user IT support, systems administration, infrastructure maintenance, and asset lifecycle support.

What you'd do

  • Deliver excellent customer service while supporting employees across multiple locations.
  • Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.
  • Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.
  • Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events.
  • Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements.
  • Support endpoint management and security controls to maintain a secure and compliant computing environment.
  • Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.
  • Maintain accurate asset records and software licensing information using IT service management and asset management tools.
  • Respond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths.
  • Create and maintain technical documentation, standard operating procedures, and knowledge base content.