- Where
- New York, New York, United States
- Posted
- Aug 28
Hi, we're Oscar. We're hiring a Coordinator, IT Services to join our IT Team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
What you'd do
- Provide end user support on Mac and Chromebook systems.
- Staff in-person and/or virtual help desks.
- Participate in a team rotation of weekend check-ins, typically involving four hours of weekend work Provide support for international onboarding
- Develop a deep understanding of Oscar's internal IT functions to efficiently support end users and optimize SLAs.
- Adhere to established policies and procedures while assisting users, and proactively suggest improvements when necessary.
- Contribute to meticulous documentation maintenance, ensuring comprehensive and up-to-date records.
- Show initiative and drive in actions, projects, and interactions, introducing positive changes to IT workflows.
- Compliance with all applicable laws and regulations
- Other duties as assigned
What they want
- 1+ years of experience supporting Mac users in large environments, demonstrating patience in troubleshooting and educating users.
- High School Diploma, GED, or equivalent.
About Oscar Health · Engineering
You, as the IT Analyst will facilitate daily technical virtual and in-person user assistance, performing onboarding and off-boarding tasks, access provisioning and deprovisioning, actively contributing to documentation maintenance, and participating in regular IT team meetings. At Oscar you will serve as the essential first line of support, providing vital virtual and in-person technical assistance to employees and contractors.