Customer Experience Associate (Seasonal Sales Associate) - Palo Alto

What you'd do

• Provide a consistent, outstanding experience by greeting all clients and directing them to the right area for swift resolution of their needs
• Support client services such as in-store returns and consignment drop offs
• Assist customers while shopping by listening, connecting, and making recommendations
• Demonstrate active listening skills to accurately identify and solve customer/consignor relations issues
• Support operational functions as needed, such as customer transfers
• Demonstrate a can-do attitude with the ability to handle multiple, time-sensitive situations while remaining calm and collected
• Responsible, reliable and a team player to work alongside many cross functional teams
• Provides elevated care and concern when handling all luxury items in-store, jewelry, watches, home and art pieces, as well as consignor pieces)
• Strong attention to detail in all aspects of brand standards including personal appearance, communication in written and verbal forms
• Maintains objectivity when dealing with client issues to determine the best solution

What they want

• 1-2+ years of work experience, luxury preferred
• A strong people orientation paired with entrepreneurial spirit
• Self-motivated and competitive
• Ability to master multiple technical devices and systems
• Ability to communicate clearly, listen thoroughly and respond quickly with accuracy
• Possesses a strong attention to detail and excellent follow up skills
• A desire to work with people, and a strong understanding of excellence in customer service
• Professional appearance, communication and demeanor
• Basic understanding of luxury brands and artists
• Commitment and curiosity towards retail- fashion, fine jewelry and watches, and fine art and home