Salesforce Implementation Intern

What you'd do

• Attend client discovery sessions led by a senior consultant, actively listen, take detailed notes, and assist in documenting business needs, pain points, desired future state, and gaps in processes.
• Translate discovery findings into user stories and acceptance criteria that clearly outline business and system requirements.
• Support creation of project deliverables such as configuration guides, training materials, and solution documentation.
• Collaborate with Analysts, Developers, and Consultants to help resolve questions and support progress.
• Write test scripts for both internal testing and client end-to-end testing, and participate in executing and validating test results.
• Assist in preparing status updates, client communications, and project tracking documents.
• Shadow and support senior team members during client workshops, requirement sessions, and project meetings.
• Over time, take ownership of build activities within Salesforce, including configuration (objects, fields, page layouts, automation, reports, dashboards, security settings) and assisting with integrations, under the guidance of senior consultants.
• Gain hands-on experience with Salesforce best practices to deliver scalable, high-quality solutions across industries, with a particular focus on sales process optimization.
• Actively work toward obtaining Salesforce certifications within the first year, including Salesforce Associate, Administrator, Platform App Builder, Sales Cloud Consultant, and Salesforce Certified Agentforce Specialist.