Training Campaign Support Intern, Summer 2027

What you'd do

• Provide day-to-day support for the Learn & Earn program, including researching participant account issues, reward redemption questions, and missing Tokens or Tickets.
• Monitor and maintain Training and Learn & Earn shared mailboxes, respond to routine inquiries using approved communications, and escalate complex issues to appropriate team members.
• Process customer video testimonials by reviewing content, organizing files, applying established naming conventions, and documenting relevant information for future marketing use.
• Review, evaluate, and categorize customer testimonials based on quality, content, featured products, target audiences, and potential business value.
• Identify compelling customer stories, quotes, and testimonials for potential use in marketing, social media, training, and promotional communications.
• Capture and organize still images from customer testimonials and training videos to build and maintain a searchable digital image library.
• Maintain digital libraries for campaign graphics, videos, testimonials, communications, and supporting documentation, ensuring assets are properly organized and up to date.
• Apply consistent metadata, naming conventions, and organizational standards to digital content and campaign assets.
• Maintain campaign tracking tools and reports, including training completions, rewards, fulfillment status, deadlines, and participant activity.
• Support training incentive fulfillment by verifying eligibility, preparing participant lists, coordinating required information, and tracking rewards through completion.

What they want

• Current student (sophomore, junior or senior status).
• Pursuing a bachelor’s degree in Marketing, Communications, Business, Digital Media, Education, Public Relations, or a related field.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Strong customer service orientation and professionalism.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Ability to manage multiple projects and priorities simultaneously.
• Ability to collaborate effectively with colleagues across multiple departments.
• Strong problem-solving skills and willingness to learn new systems and processes.
• Passionate about your work, with a genuine desire to contribute meaningfully and make an impact.