Customer Service Representative

What you'd do

• Handle incoming orders and answer customer service inquiries via phone, web and email.
• Process a variety of order types such as backorders, returns, wholesale/bulk, drop-ship, etc.
• Identify, research, and resolve customer issues.
• Cross-sell and up-sell customers by recommending products that are complimentary to what they are already purchasing.
• Develop and maintain positive customer relations, both internally and externally.
• Coordinate and collaborate with other departments in executing responsibilities and resolving problems.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Communicate complaints of service failures to supervisor for investigation.
• Other duties may be assignedQUALIFICATIONS

What they want

• Excellent typing and data entry skills with strong attention to detail and accuracy.
• Strong verbal and written communication skills.
• Ability to listen, problem solve and resolve conflict.
• Basic computer skills; Microsoft Office, Word, Excel, Outlook.
• Ability to understand and follow work processes.
• Must be able to manage multiple tasks and priorities and easily adapt to changing situations.
• Knowledge of products and quality focus.
• Strong team player
• Commitment to company’s mission and vision
• Practice TCE (Total Customer Service)COMPENSATION