The board
- Where
- Lake Saint Louis, MO
- Posted
- Sep 11
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
Primary Responsibilities:
This position reports to a Support Team Lead or to the Support Manager. This will be an internship in our Member Support division and is an entry level role working with our Energy solutions.
What you'd do
- Provides superior customer support to internal and external customers in all encounters
- Create and route support cases
- Assist with maintaining and organizing electronic documents
- Assist with upgrade requests
- Assist with iVUE Connect Marketing new form updates
- Assist with building cases for funding issues
- Assist with maintenance of Provisioning audit exceptions
- Leverage AI tools to assist with problem-solving within the role
- Utilizes all support tools as directed
What they want
- Strong customer orientation.
- Excellent research and problem-solving skills with a strong attention to detail.
- Strong verbal and written, interpersonal, and communication skills.
- Ability to work independently, as well as in a team environment.
- Ability to effectively adapt to change.
- Strong PC skills.
- Ability to organize and prioritize.
- Ability to interact in a positive manner with internal and external contacts.
- Ability to convey technical solutions to both technical and non-technical users.
- Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality.