Clinical Treatment Coordinator

What you'd do

• Serves as liaison, appointment coordinator, and patient advocate to assist in the coordination of scheduled visits, treatment plans and patient requests.
• Explains the procedures and associated costs with the patients.
• Communicates the department’s policies and procedures to patients.
• Prioritizes referral requests using department protocols, responding and immediately expediting most urgent requests.
• Collaborates with all members of the care team to facilitate superior communication with the patient for best treatment outcomes.
• May perform complex appointment scheduling, linking referrals and ancillary services.
• Communicate with internal and external referring providers and associated physicians and dentists.
• Maintains ongoing communication with all hospital referring departments (BMT, Hematology, Radiotherapy, Medical Oncology, Head & Neck Cancer, Cardiac Surgery).
• Ensures ancillary testing and other specialty referrals have been executed and results received. Coordinates and obtains all imaging, photos, blood work, pertinent documents, etc.
• Coordinates the scheduling for telehealth visits. Communicates with remote patients, provides patient with an introduction to Oral Medicine, obtains all required medical documents.
• Registers new patients in eRecord, obtains patient signatures for release of information, coordinates medical records with HIM, as appropriate.
• Assists with treatment follow up reports, and patient waiting list updates.
• Assists with clinic inventory, obtains quotes for required equipment, and tracks orders.
• Performs other duties for Oral Medicine Chair as directed, including working on quality assurance, safety monitoring, and other special projects.

What they want

• Associate’s degree in related field required.
• At least 3 years of high-level administrative medical office experience required.
• Equivalent combination of education, training and experience required.
• Strong working knowledge of computer-based systems: Epic, axiUm, Zoom, Microsoft Office, etc. preferred.
• Strong customer service skills (via telephone and in person) required.
• Ability to communicate effectively and professionally required.
• Ability to work well in a fast-paced environment required.
• Ability to work with a diverse patient and provider population required.