The board
- Hours
- Full time
- Where
- Penn State University Park
- Posted
- 4 days ago
APPLICATION INSTRUCTIONS:
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
POSITION SPECIFICS
The Pennsylvania State University Human Resources Shared Services organization is seeking an HR Shared Services Representative to provide exceptional customer service to employees as the first point of contact for their Human Resources (HR) inquires. This position will answer questions received via telephone and e-mail, investigate and resolve routine to intermediate inquiries, coordinate with respective departments, and escalate complex inquiries to appropriate professional services, payroll, or other staff, as appropriate.
What you'd do
- CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
- CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
- If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.
- High degree of sensitivity in handling confidential information
- Accuracy and attention to detail
- Ability to demonstrate professionalism in daily tasks
- Commitment to handling questions and concerns with speed, accuracy and professionalism
- Sound judgment and discretion in referring inquiries to other HR staff members or units
- Ability to work independently, as well as part of a team
- Strong customer service and communication skills, both oral and written
- Starts
- 2026-10-01