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IT Operations Specialist

Abridge · Operations

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Pay
$100K – $115K
Where
SF Office
Posted
Yesterday

Abridge is a fast-growing, AI-native healthcare company. We are seeking an IT Operations Specialist to support our San Francisco office and rapidly scaling workforce. This role provides onsite and remote support across hardware, software, access, collaboration tools, and conference room technology.

You will help build a modern IT operations function designed for an AI-native company. You will use AI ITSM, automation, and agentic workflows to resolve issues, reduce manual work, and improve the employee experience. You will also partner across Abridge to develop scalable processes that support our continued growth.

What you'd do

  • 3 to 5 years of experience in IT operations, service desk, or enterprise end-user support.
  • Experience managing tickets, incidents, access requests, and escalations in a fast-paced environment.
  • Strong technical troubleshooting skills across SaaS applications, hardware, operating systems, and workplace technology.
  • Experience building or managing IT workflows, integrations, and automations.
  • Clear written and verbal communication skills, including the ability to explain technical issues to non-technical employees.
  • Strong organization and attention to detail while managing multiple priorities.
  • A service-focused approach that combines urgency, sound judgment, and consistent follow-through.
  • Strong problem-solving skills and a proactive approach to identifying operational improvements.
  • The ability to work across teams and translate business requirements into scalable IT processes.
  • A strong interest in agentic support, automation, and the continued evolution of enterprise IT.

About Abridge · Operations

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations.