Operations Specialist, Capital Bikeshare

Lyft · LUS Bike Market Operations

Where: Washington, DC
Posted: Aug 7

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft Urban Solutions is the operator of six bikeshare systems across the country, including Capital Bikeshare, the DMV’s public bike share system. We’re looking for an Operations Specialist who wants to continue the micromobility revolution.

As the Operations Specialist, you will support the General Manager of Capital Bikeshare developing and executing operational plans with a consistent eye towards service quality, operational excellence, continuous improvement, and the overall customer experience.

What you'd do

Ensure smooth daily field operations: create/refine playbooks and SOPs, oversee aspects of contractor relationship management, and perform occasional quality checks in field and depot
Own end-to-end processes like invoicing and asset tracking to support the success of the business
Audit performance of functional areas against SLAs, proactively identifying and escalating risks and inefficiencies
Support the Capital Bikeshare team in maintaining relationships with our city partners and addressing market-specific operational issues or special projects
Conduct deep-dive analysis to identify root causes of issues, using insights from field operations and data to collaborate with teams, implement solutions, and drive performance improvements
Communicate clearly and confidently with stakeholders, clients, and vendors, tackling challenging conversations when necessary
Manage shifting priorities effectively, adapting to dynamic needs while maintaining a positive, solution-oriented attitude
Bachelor’s degree or 4+ years of experience overseeing operations in a complex, fast-moving, rapidly changing environment such as a distribution warehouse, marketplace, or delivery operation
Experience using Google Sheets and other data analysis tools to identify inefficiencies and propose solutions
Excellent organizational and time management skills

What you get

Great medical, dental, and vision insurance options with additional programs available when enrolled
Mental health benefits
Family building benefits
Child care and pet benefits
401(k) plan with company match to help save for your future
In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
Subsidized commuter benefits
Monthly Lyft credits and complimentary Lyft Pink membership