The board
- Hours
- Full time
- Where
- Tampa, FL
- Posted
- Sep 16
Ready to join a global leader in air movement and ventilation? At Greenheck Group, joining our team means more than just starting a job, it’s joining an award-winning culture prioritizing your growth and development. Our unwavering commitment in supporting our team members both personally and professionally has earned us national recognition time and time again. As an innovative, environmentally responsible manufacturer of commercial HVAC systems, Greenheck Group designs and manufactures industry-leading air movement and ventilation solutions through our family of trusted brands. Our products are found in commercial, institutional, and industrial facilities worldwide, from schools and hospitals to factories and stadiums. Since 1947, we’ve proudly invested in our people and our communities, fostering innovation, leadership, and opportunity at every level.
What you'd do
- Provide daily sales channel support via phone and email in a timely manner.
- Answer rep and customer inquiries regarding order status, shipping, returns, credits, additional billing, and order changes.
- Effectively communicate with reps and customers, including the ability to remain calm and resilient in high-pressure situations.
- Process Return Goods Authorization (RGA's), order changes, cancellations, etc., and log requests in the CRM database.
- Provide late ship reports, packing lists, invoices/acknowledgements, motor data sheets, QD stock notifications, order status, and expected ship dates.
- Support coverage on switchboard and front desk responsibilities.
- Participate in rep and customer visits as required.
- Coordinate with internal teams on rep inquiries, ensuring timely and accurate resolution, and escalating when necessary.
- Must have a solid understanding of sales channel policies and a good knowledge of customer-facing systems to answer inquiries about My Account and Greenheck.com.
- Support special design requests and pricing adjustments and coordinate with relevant departments for resolution.
- Starts
- 2026-09-16