Technical Support Specialist - Professional Audio

Keenfinity · After Sales Activities

Hours: Full-time
Where: Burnsville, MN
Posted: Aug 28

Electro‑Voice Dynacord is seeking a customer‑focused Technical Support Specialist to provide frontline technical support for professional audio products across the Americas. This position serves as the first point of contact for customers seeking technical assistance and is responsible for diagnosing issues, resolving common problems, documenting support cases, and escalating complex issues to advanced support teams when necessary. Successful candidates will combine strong technical troubleshooting skills with exceptional customer service capabilities and a commitment to delivering a positive customer experience.

What you'd do

Provide phone, email, and chat support for Electro‑Voice and Dynacord products.
Serve as the primary technical point of contact for customers throughout the Americas.
Deliver professional, empathetic, and technically accurate customer assistance.
Assist customers with product configuration, setup, operation, and troubleshooting.Case Management
Create and maintain support cases in Service Cloud.
Document all customer interactions and technical findings.
Ensure accurate and complete case records.
Manage support cases through resolution or escalation.Technical Troubleshooting
Diagnose user errors, configuration issues, and potential product failures.
Resolve common and recurring technical issues.

What they want

Associate's degree, technical certification, or equivalent experience.
Knowledge of loudspeakers, amplifiers, DSP platforms, networking, and audio signal flow is required.
Minimum 2–5 years of technical support, field support, or customer support experience.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Ability to explain technical concepts to customers of varying skill levels.
Experience using CRM or case management systems.
Demonstrated customer service skills with the ability to remain professional, empathetic, and solution-focused when supporting customers.
Experience supporting professional audio systems.Preferred Qualifications
CTS certification

About Keenfinity · After Sales Activities

The Audio Business Division of Electro-Voice Dynacord LLC is headquartered in Burnsville, Minnesota. Our product segments include Critical Communications Systems, Pro Sound, and Public Address & Conferencing.  With our premium brands: Dynacord, Electro-Voice, RTS and Telex, we are committed to delivering innovative solutions that shape the future of sound. At KEENFINITY, we are a globally leading provider of innovative and professional security and c…