Customer Operations Coordinator, Salt Lake City
Verkada · Hardware Operations
- Pay
- $48,000–$53,000/yr
- Where
- Salt Lake City, UT United States
- Posted
- Aug 21
Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.
We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it.
You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens.
What you'd do
- Process incoming orders and check that purchase order contents are accurate before they're released.
- Enter and maintain orders accurately in a high-volume environment.
- Monitor open orders, fix holds and discrepancies, and work with our warehouses to get orders dispatched on time.
- Work with Finance to resolve order issues.
- Respond to customer questions about orders, shipments, returns, and delivery timelines by email, phone, and in person.
- Keep customers and internal stakeholders updated on order and return status.
- Troubleshoot customer issues and escalations, working with internal teams to resolve them quickly.
- Record customer interactions and how they were resolved so the full team has context.
- Process incoming returns from customers and the warehouse, including receiving, categorizing, and starting the refurbishment process.
- Work with Finance to resolve returns issues.