- Where
- Palo Alto, CA
- Posted
- 6 days ago
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
ACCOUNTANT, AI OPERATIONS
Play a key role in the finance organization by providing transactional and operational support to the accounts receivable and collections function. You will partner cross-functionally to help collect what is owed and preserve customer relationships. The ideal candidate treats every interaction as a customer service moment, follows established processes, flags issues, and takes initiative to learn and improve.
What you'd do
- Support the full AR/collections lifecycle: aging management, outreach, follow-up, dispute resolution, payment application coordination, and account reconciliation
- Execute collections activities in adherence to established SOPs for collecting, suspending services, and escalations
- Assist with dunning workflows and customer engagement on past-due balances
- Help monitor DSO, aged balances, and maintain a clean AR ledger
- Serve as a first line of response for AR/collections inquiries across email and ticketing platforms, treating every interaction with professionalism and urgency
- Investigate and resolve inquiries independently when possible; escalate when required
- Support de-escalation of billing disputes and payment issues with a solutions-oriented, empathetic approach
- Maintain thorough documentation of customer interactions, disputes, and resolutions
- Partner with Billing, Deal Desk, Revenue Accounting, Sales, Customer Success, and Legal to help resolve account issues
- Provide AR/collections data and support for monthly and quarterly close
What they want
- Bachelor’s degree
- 1+ years of experience in accounting (internship experience qualifies)
What you get
- Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S.
- Department of State.
- Learn more about the ITAR here.