Strategic Associate

InstaLILY · Sales and Marketing (incl Growth)

Where: New York, New York, United States, San Francisco, California, United States
Posted: Jul 28

You'll coach and develop our Growth Analysts, who own zero-to-one pilot delivery, while working alongside Strategic AI Partners on post-pilot enterprise engagement.

You'll report to a VP of Customer Success.

What you'd do

Drive customer outcomes. Own customer health, expansion signals, and risk resolution across your accounts. Escalate strategic decisions to Strategic AI Partners.
Own customer work across the lifecycle. Run workshops and POC delivery in the pilot phase, and drive QBRs, executive briefings, and account planning in the post-pilot phase.
Lead your Growth Analysts. Coach and grow the GAs on your team who own zero-to-one pilot delivery.
Shape product decisions. Translate customer signals into product feedback that shapes what we build.
Playbook contribution. Help build and refine the templates, trackers, and playbooks the Strategic AI Partner team runs on.
Customer presence. Travel to customer sites as needed for in-person work with customer teams.

What they want

3-5 years of experience. In Customer Success, strategic account management, consulting, growth, operations, or a comparable high-ownership role.
Client-facing rigor. You've owned real client relationships or high-ownership internal work. You know how to close action items, drive alignment, and find opportunities to grow the relationship.
Analytical instincts. You structure ambiguous problems, pull signal from data, and turn findings into recommendations.
Concise and structured. You think in structure and can defend a point of view. Not surface-level, not verbose.
Comfort with ambiguity. You can operate without a playbook and build one as you go.
Ownership. You finish what you start and the quality shows.
AI-native curiosity. You use AI seriously in your own work and want to push how AI agents can transform customer operations.
Industry curiosity. You'll work with customers in industrial distribution, manufacturing, automotive, healthcare, and similar verticals.
Communication. Your writing lands; you can explain complex things clearly to technical and non-technical audiences.
In-person availability. 5 days/week in our New York or San Francisco office.

What you get

Real traction. The product works, customers are live, and we've already driven over $200M in incremental revenue for customers. This isn't a bet on an unproven thesis.
Deep partnerships. Backed by Insight Partners with deep ecosystem partnerships across Google, NVIDIA, and Microsoft.
Customer impact. You'll drive measurable operational change inside the customers you own.
Stage. Early enough to shape how InstaLILY runs customer relationships and expansion at scale.
Culture. Offices in New York, San Francisco, and London. Sharp, low-ego team moving fast.
Growth. The learning curve is steep.
Salary Range: $110,000 - $130,000 per year, commensurate with experience
Equity. Generous stock options awards and refreshers for top performers.
Benefits. Medical, Dental, Vision, 401K, Well-being stipend, In-office lunch reimbursement, PTO and 10 US Federal Holidays, and more!

About InstaLILY · Sales and Marketing (incl Growth)

InstaLILY is an AI products and infrastructure company that puts execution at the frontier of enterprise AI. That work begins with Lily™, the world's first AI Forward Deployed Engineer, which learns how a business works, builds the software it needs, and goes live in days. It does not leave when the work ships; it stays and keeps the software working as the business changes.