The board
- Where
- Raleigh, NC
- Posted
- Sep 23
Relay is the Intelligent System of Action for the physical economy. While the digital revolution has often left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren't just selling radios, we’re building the digital foundation for the 80% of the global workforce that doesn't work at a desk.
What you get
- A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500, continuing to move upmarket with massive impact.
- High Value, High Impact: With 47% of our revenue from $100K+ ARR customers and 135% Net Revenue Retention (NRR), you'll be joining a company rooted in value creation.
- Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, with 500% YoY growth.
- World-Class Leadership: Our stellar leadership team is built to help us scale toward our next major milestones.
- The Relay Culture: We’re dedicated to helping you do the best work of your life (BWIML), investing in your growth through L.I.T., living our CHASE values, and learning from incredibly talented, supportive teammates who make the work (and the wins) better every day.
- Retention & Expansion Support: Support net-revenue goals for SMB accounts by driving consistent adoption, safeguarding retention, and flagging site-level expansion opportunities (e.g., user growth, standard feature upsells, and scheduled hardware refreshes).
- Value Realization & Book Management: Actively monitor account health across the defined customer lifecycle using standard metrics and usage data.
- Leveraging status reporting to identify adoption trends, helping customers understand their usage and maximize ROI.
- Relationship Building: Establish and maintain reliable, cross-departmental relationships with key operational stakeholders.
- You will track account updates and organizational changes to maintain a strong rapport and ensure Relay remains embedded in daily operations.
- Discovery & Product Credibility: Conduct discovery to identify common site-level operational challenges.
- Applying a strong foundational knowledge of Relay, you will recommend practical solutions and frame opportunities around clear customer outcomes.
- Cross-Functional Collaboration: Serve as a trusted internal voice for the customer.
- Partner with Product, Marketing, and Sales to share common customer feedback, and collaborate with Support and Billing to ensure customer escalations are resolved promptly.
About Relay · Customer Success
Our culture hinges on Relayers getting LIT up in an environment that fosters Learning, Impact, and Teamwork, where we CHASE the best work of our lives. We call this BWIML (Best Work In My Life). At Relay, we offer: The future of frontline work is being built here. Come build it with us. We can’t wait to hear from you. The Relay Hybrid Work Model At Relay, relationships are at the core of everything we do - and this translates to how we approach our customers and our work internally.