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Junior Help Desk Intern (Summer 2027)

Muon Space · Information Systems

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Where
Mountain View, CA
Posted
Today

Summer internships will range between the months of May and September depending on university schedules. Internship is full-time and on-site in Mountain View, CA.

The IT team at Muon keeps the whole company running — laptops, accounts, software, and the day-to-day support that lets our engineers focus on building spacecraft. As a Help Desk Intern, you'll be the friendly first point of contact for IT support: setting up equipment, troubleshooting common issues, and helping teammates get unblocked. It's a hands-on way to build real IT and customer-service skills while learning how a fast-moving aerospace company operates.

Muon is a small and fast growing startup which offers interns the experience to get direct mentorship and have real impact on our programs.

What you'd do

  • Serve as a first point of contact for help desk requests, responding to tickets and walking teammates through fixes
  • Set up, image, and deploy laptops, accounts, and peripherals for new and existing employees
  • Troubleshoot common hardware, software, printing, conferencing, and connectivity issues
  • Help maintain IT inventory and asset records, and keep documentation and how-to guides up to date
  • Escalate more complex issues to senior IT staff and learn from how they are resolved

What they want

  • Currently pursuing or recently completed a degree or program in IT, computer science, or a related field
  • Basic understanding of Windows and/or macOS and common productivity tools (e.g., Google Workspace or Microsoft 365)
  • Strong communication and customer-service skills, and patience helping non-technical users
  • Well-organized, reliable, and eager to learn
  • Able to work full-time and on-site in Mountain View, CA
  • Prior help desk, IT support, or customer-service experience
  • Familiarity with ticketing systems (e.g., Jira, Zendesk, or Freshservice)
  • Basic networking knowledge (Wi-Fi, VPN, cabling) or hardware troubleshooting
  • Exposure to Active Directory, Okta, or Google Workspace administration
  • CompTIA A+ or similar coursework or certification (in progress is fine)