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Bilingual Customer Service Representative

Oscar Health · Member Care & Services

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Where
Arizona, United States
Posted
Aug 12

Hi, we're Oscar. We're hiring a Bilingual Customer Service Representative to join our Member and Provider Services team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

What you'd do

  • Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
  • Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
  • Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
  • Form working relationships with all partners.
  • Support the leadership team by identifying issues through established escalation pathways
  • Monitor and track the health of all assigned work-in-progress issues.
  • Escalate and resolve issues to ensure appropriate turnaround times
  • Participate in process improvement projects
  • Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
  • Compliance with all applicable laws and regulations

What they want

  • Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
  • 1+ years of experience in a high-volume or customer-focused setting.
  • 6+ months of healthcare experience
  • High school diploma or GED

About Oscar Health · Member Care & Services

This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures. You will report to the Concierge Operations Manager. Work Location: This is a remote position, open to candidates who reside in Arizona.