Service Delivery Intern (IT Helpdesk) - Summer 2027

RF-SMART · Information Technology

Where: Jacksonville, Florida, United States
Posted: 5 days ago

Alongside your project work, approximately 5–6 hours each week are built into your schedule for structured development. These two tracks run simultaneously.

What you'd do

First-line technical support to employees across corporate IT systems, including endpoint management, asset management, identity and access, productivity and collaboration, and conference room AV
Triage and resolve tickets through the ITSM platform
Knowledge base documentation
Onboarding, offboarding, and equipment provisioning workflows
Identity and access management tasks including user account lifecycle and password resets
Provisions and deployment of end-user equipment; support conference room setup
Escalation of complex issues to senior team members while building independent diagnostic skills
Technical work under close supervision while building hands-on fluency across the platform stack
Participate in training on the use of IT tools and applications
Discover your natural talents through a CliftonStrengths assessment

About RF-SMART · Information Technology

RF-SMART's Summer Internship Program gives you real work, real responsibility, and direct access to leaders across the organization. This is a 12-week, full-time experience- not a resume line item, but a launchpad. As an IT Intern you'll collaborate directly with the Service Delivery Help Desk team.