The board
- Where
- Any NISC Location
- Posted
- Sep 11
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
This position supports our Customer Care and Billing software – specific to Capital Credits. This portion of the software manages allocations and estate and general retirements.
What you'd do
- Assists members in all aspects of application support including troubleshooting, training, and research
- Follows up on resolutions
- Researches difficult application problems, and may recommend changes or enhancements to the product
- Maintains and audits Member information in the configuration database
- Assist with software release processes
- Communicates with development staff to convey customer feedback
- Performs either on-site or remote training to our members. Delivering training to other NISC team members may also be required.
- May prepare materials and deliver Member training sessions at NISC’s Member Information Conference
- Travel to customer sites to deliver training may be required
- Provides after-hours support via an on-call support phone rotation