- Where
- Bellevue, WA (Hybrid); Emeryville, CA (Hybrid)
- Posted
- Sep 9
The Basics:
As a Tanium Technical Support Engineer (TSE) Intern, you will support Tanium’s world-class customer organization, responsible for the satisfaction & retention of our enterprise customers, including the U.S. Department of Defense and over half the Fortune 100. With a primary focus on customer satisfaction, TSE work both reactively and proactively to improve the overall experience of Tanium customers. This includes serving our customers by resolving technical issues & answering technical questions in a timely manner. TSE interns experience this foundational role in our organization through 1:1 mentorship, team triaging efforts, & shadowing opportunities.
This position follows the Company’s hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Bellevue, WA or Emeryville, CA
The hourly rate…
What you'd do
- Work with a 1:1 mentor TSE as they take on real-world customer problems in security, operations, asset management, & risk management.
- Contribute to triaging technical issues, engaging with customers, and conducting root cause analysis on live production implementations of Tanium.
- Support efforts will encompass security (Forensics, Cyber Threat Intelligence, Incident Response), operations (Compliance, Vulnerability Scanning, Patching, Integrity Monitoring), & general automation.
- Assist customers with Tanium platform/module upgrades.
- Partner with other TSEs to assist with their assigned cases.
- Shape, execute & deliver special projects with your peer interns that directly impacts Tanium.
- Acquire a deep understanding of how the technology of our product works and how to support, operate & integrate it.
- Learn how to document best practices as well as track activity, document root causes, & complete accurate reports.
- Rigorously test our product in a home lab environment.
- Authorization to work in the U.S. now & in the future
About Tanium · Global Support
Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable. Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security to innovate faster, stay resilient and move business forward with confidence, at scale.