Life & Annuity Compliance Analyst – Sales Practice Guidance

National Life · 6003 - 9284020

Where: Addison, TX; Montpelier, VT
Posted: Jul 27

Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.

Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.

We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good.

What you'd do

Contribute to the research, analysis, solution, and response to consumer complaints made by customers, attorneys, customer representatives, and regulators using learned techniques and departmental tools.
Execution – 80%
Tactical – 20%
Assist with the review and investigation of non-fraud agent matter referrals, including interviewing and file reviews, and working with business partners on disciplinary recommendations, if warranted.
Use knowledge and skills to complete moderate scope routine and ad-hoc tasks within internally established time standards.
Work under general supervision with work reviewed at key milestones and for approval of significant exceptions by management or designated senior colleagues.
Build relationships with internal and external (including regulators) peers.
Exercise judgment within defined procedures and practices contributing to problem-solving and determining appropriate action.
Consistently demonstrate NLG values and Servant Leadership Tenets by actively seeking opportunities to align work with these principles.
Leverage approved AI tools, where appropriate, to improve the efficiency, quality, and impact of their work.

What they want

3+ years of relevant combination of compliance and/or life insurance and annuity work experience.
Proficiency in Microsoft Office Suite.
Ability to provide exceptional customer service through empathy, listening, and understanding client needs.
Ability to understand and communicate basic compliance topics with training and guidance from more experienced team members.
Demonstrate tact and professionalism and the ability to interact with individuals and leaders at all levels of the Company, the Field, and with the public on sensitive matters.
Excellent written and verbal communication skills.
Ability to work in a fast-paced environment, with a high degree of accuracy.
Ability to maintain confidentiality on sensitive matters.
Strong organizational, time management, qualitative, and analytical skills.
Demonstrate understanding of Company and departmental goals by designing and aligning individual goals to support annual goals and initiatives.

What you get

Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!