Summer 2027 Flight Operations Base Services & Standards Internship

What you'd do

• Join Southwest as a Summer 2027 Intern, with a 12-week internship lasting from May 18 – August 8, 2027.
• Pay of $21-$24 per hour, corresponding with progress toward degree.
• Stipends may be offered based on eligibility and program criteria.
• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus.
• Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours (2702 Love Field Drive).
• Dedicate 40 hours each week (maximum of 8 hours per day) to your internship responsibilities and tasks.
• Receive free, unlimited space available travel privileges for yourself (taxes and fees may apply on international travel).
• Interns will be provided any required equipment, such as a laptop, for the internship
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
• Partners with the Base Services Team and Flight Ops Pilot Base Staff to assist with questions, research issues, and help identify resolutions
• Assists with monitoring and responding to inquiries or requests via shared inbox, phone, or other contact methods, following established processes and service expectations

What they want

• Basic knowledge of, or interest in learning about, Pilot base operations, including base services, standard operating procedures, technology tools, and Flight Operations support processes
• Basic knowledge of, or interest in learning about, the role of Southwest Pilots and the operational support needed to serve Pilot groups
• Skilled in verbal and written communication with a focus on clear, friendly, and professional Customer Service
• Proficient in Microsoft Office Suite and other productivity tools
• Ability to stay organized, manage multiple tasks, and follow through on assigned work with attention to detail
• Ability to balance competing priorities, ask questions, and meet deadlines in a fast-paced environment
• Ability to research issues, identify next steps, and seek guidance when needed to help resolve problems
• Ability to think critically, consider downstream impacts, and use available resources when supporting process or service recommendations
• Ability to work collaboratively and cross-functionally with enterprise partners to resolve issues
• Ability to work well with others as part of a Team, providing internal Customer Service

About Southwest Airlines

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: Summer 2027 Flight Operations Services & Standards Internship Notice: We ask…