The board
- Hours
- Full time
- Where
- Buffalo, NY
- Posted
- Sep 2
The Account Coordinator is responsible for executing orders to ensure the customer experience is as smooth as possible to aid in business growth and retention. The Account Coordinator oversees customer orders from start to finish to ensure completion, accuracy, and customer satisfaction.
ESSENTIAL FUNCTIONS
The Account Coordinator plays a vital role in the Company. Other duties may be assigned to meet business needs. The essential duties and responsibilities of the position include:
What you'd do
- Quotes product based on customer specifications
- Orders product based on customer requests
- Completes art sheets required prior to an item being prepared for production
- Inputs customer orders into invoicing system
- Reviews customer billing and invoicing prior to it being submitted to the customer
- Reviews and updates quarterly WIP reports and submit to Vice President of Sales
- Provides customer support regarding orders, returns, shortages, damages, and back ordered products
- Processes customer credits in the invoice system
- Supports outside sales Representatives and their customers
- Reconciles vendor invoices with customer invoices
What they want
- Good interpersonal and customer service skills, well-developed verbal and written communication skills, and the ability to work with internal and external clients
- Sound organizational, records management, time management skills, and attention to detail
- The ability to effectively prioritize responsibilities, meet assigned deadlines, and manage the related stress
- A bachelor’s degree
- A minimum of one year of experience in a similar position, or
- An equivalent combination of education and experience
- Proficient in Microsoft Office products, invoicing systems, online vendor sites
- Starts
- 2026-08-12