Student Consultant I

University of Texas at Austin

Apply at University of Texas at Austin

Hours: Part time
Where: AUSTIN, TX
Posted: Sep 2

Job Posting Title:

Student Consultant I----

Hiring Department:

Enterprise Technology - Customer Support----

Position Open To:

All Applicants----

Weekly Scheduled Hours:

19----

FLSA Status:

To Be Determined at Offer----

Earliest Start Date:

Ongoing----

Position Duration:

Limited Duration Based on Business Need----

Location:

AUSTIN, TX----

Job Details:

General Notes

Enterprise Technology is dedicated to supporting the mission of the University of Texas at Austin of unlocking potential and preparing future leaders of the state.

Your skills will make a difference

You’ll be working for a university that is internationally recognized for research and the work you do will make a difference in the lives of our students, faculty and staff.

What you'd do

Customer Service Support: Serve as the first-level contact, providing incident handling and request fulfillment for various IT and business services for the University of Texas community through written or verbal communication.
Greets customers in a courteous, friendly, and professional manner.
Listens attentively to customer needs/concerns; demonstrates empathy.
Act as a liaison between customers and internal support staff to ensure accurate issue interpretation and routing for solutions unresolvable by the Service Desk.
Maintain communications with customers during the resolution process
Operational Excellence: Provide accurate and timely logging, resolutions, routing, and referrals of customer interactions.
Resolve as many user-reported issues as expertise permits using troubleshooting skills and available tools and follow procedures and policies for the handling of support cases.
Maintain a productive and efficient pace in handling customer issues
Continual Service Improvement: Review and recommend modifications to documentation and procedures.
Participate occasionally in projects to enhance and improve service for customers.
Hone and develop skills through training and development.
Other related functions as assigned
Location: Austin, TX
Allow Remote Workers
Fully Remote with the option to work in office
Available to work a minimum of 15 hours/week
Must have a reliable home internet connection
Monday – Friday: 6 AM – 9 PM
Saturday – Sunday: 10 AM – 5 PM

What they want

Passion for helping people, using excellent verbal and written communication skills
Ability to work and adapt to a fast-paced, ever-changing environment
Demonstrated ability to effectively communicate by phone and in person
Demonstrated ability to follow prescribed procedures and escalation paths
Demonstrated initiative and ability to act independently to resolve issues and requests
Enrolled or enrolled in the last consecutive semester in 6 or more credit hours
Must have a reliable home internet connection
Resume/CV

Starts: 2025-05-28