The board
Job
Operations
Systems Analyst, Development Operations
Doctors Without Borders · Development : Technology, Product & Services : Technology Mgmt
- Where
- New York, New York, United States
- Posted
- Jul 1
The Systems Analyst, Development Operations, advises stakeholders and drives continuous improvement across fundraising systems, integrations, and project management software. The position leads discovery and solutioning sessions translating business needs into clear technical specifications (such as data mapping and transformation, validation rules, and exception handling), and uses these specifications to design and implement solutions for system changes and integrations, including MuleSoft AnyPoint/IDP and Form Assembly-to-CRM workflows.
This position also owns the Jira service management operating model (including intake standards, prioritization, SLAs, reporting, and backlog governance), applies trend and root-cause analysis to surface systemic issues, and drives cross-functional remediation and adoption of improved processes.
The role also governs system access and documentation,…
What they want
- Brings professional knowledge of fundraising systems, integrations, and service management to the role.
- Responsible for moderately diverse activities across stakeholder advisory, system integrations, QA and testing, service management, and governance, with awareness of related activities across the Development team and partner functions.
- Considers future implications beyond the immediate problem and may create new approaches or procedures to solve problems.
- Work includes complex analysis of system data, integrations, and service tickets; develops conclusions and implications; formulates recommendations; and communicates actionable plans.
About Doctors Without Borders · Development : Technology, Product & Services : Technology Mgmt
Doctors Without Borders/Médecins Sans Frontières (MSF) is an independent international organization that provides medical care to the people who need it most. The organization cares for people affected by conflict, disease outbreaks, disasters, and social exclusion in more than 70 countries. MSF offers medical humanitarian assistance solely based on need, regardless of race, ethnicity, religion, or politics.