Fraud Analyst I - Communications Mon-Fri 11:00 am to 8:00 pm Sat 9:00am- 3:00 pm

Fifth Third Bank

Hours: Full time
Where: Cincinnati, OH
Apply by: End Date: October 5, 2026
Posted: 6 days ago

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

The Fraud Analyst I is a cross functional position within Fraud Operations. Fraud Analyst Is can support the Fraud Detection, Fraud Communication, and Domestic Collections teams based on staffing and business needs.

Fraud Detection - Responsible for analyzing and decisioning alerts on fraud detection systems to determine what actions need to be taken (e.g., placing holds, opening cases, etc.). Fraud Detection responsibilities includes both verbal and written communication to internal and external customers.

Fraud Communication – Responsible for handling direct communications with bank customers, bank employees, and offshore fraud call service partners.

What you'd do

Review, analyze, and decision fraud detection system alerts in accordance with the Fraud Department’s policies, processes, and procedures.
Communicate directly with customers and bank personnel to address fraud risk and concerns, educating on fraud topics as needed.
Open and prep fraud cases.
Appropriately escalate matters associated with fraud activity that warrant engagement to supervisory staff.
Provide fraud-related support and work with the first line of defense for the Bank.
Work with various business units to understand the alerted activity and ensure compliance with laws.
Meet scheduling and time tracking expectations to support performance tracking.
Meet performance, quality, and customer service standards.
Perform other duties as required.
One to three years of experience in fraud, banking, investigative work, or a related field preferred.

Starts: 2026-09-29