Customer Success Program Manager

What you'd do

• Own assigned programs end-to-end, driving consistency, accuracy, and accountability.
• Translate strategy into a prioritized, defensible plan, connecting day-to-day execution to a broader business outcomes.
• Exercise judgement on scope and priority: including defining the when and the how, with clear rationale.
• Define what success looks like before work begins, and measure outcomes rigorously after delivery to drive optimal adoption.
• Use data as the primary input for prioritization and iteration decisions, not an afterthought.
• Maintain strong data hygiene throughout the program lifecycle, and problem-solve or pivot when new information emerges.
• Build alignment drive decisions across teams without relying on positional authority.
• Navigate competing priorities with independent judgement that builds organizational trust over time.
• Maintain an evidence-based understanding of the needs of the people you are building for, and anchor decisions to that understanding.
• Right-size delivery based on the needs of different personas and stakeholder groups.

What they want

• 3-6 years of experience in program management, project management, operations, or a related-field.
• A track record of owning org-wide projects or programs from planning through delivery with minimal overisight.
• Comfortable working with data to define success metrics, track outcomes, and make prioritization calls.
• Strong written and verbal communication skills, with the ability to tailor messaging to different audiences.
• A bias toward action, high attention to detail and comfort operating in ambiguity.
• String discernment while using Agentic/AI tools.