2027 Summer Internship – Homeowner Advocate - Regulatory Resolution

What you'd do

• Review, categorize, and log regulatory complaints received through various agency portals.
• Analyze complaint data to identify trends, recurring customer concerns, and emerging risks.
• Assist with research and reporting related to customer complaints and regulatory inquiries.
• document business processes and recommend opportunities to improve efficiency and accuracy.
• Research and propose best practices, innovative approaches, notable programs of industry peers, etc.
• Performs assigned duties, under direction of experienced personnel, to gain knowledge and experience
• Performs business analyses and provides recommendations to leadership for business and process changes
• Receives training and performs duties in several functions in order to become familiar with line and staff functions, management viewpoints, company policies, and best practices
• Observes experienced team members to acquire knowledge of methods, procedures, and standards required for performance of departmental duties

What they want

• Currently pursuing a four-year college degree with a scheduled graduation date between Fall 2027 and Spring of 2028.
• Highly developed organizational and project/time-management skills with an ability to manage multiple priorities and meet multiple deadlines
• Excel in a team-oriented, collaborative environment while contributing to the creation, design, and implementation of value-add business strategies that affect current operating practices and company policy.
• Be able to clearly articulate and present ideas and findings to a varied audience, including the operations staff and senior leadership.
• Excellent written and verbal communication skills
• Proficiency in quantitative analysis
• Ability to adapt
• Willingness to learn
• An entrepreneurial business mindset
• Strong business communication skills with an ability to work well in a collaborative environment