Fleet Support Specialist (R5615)

Shield AI · Aircraft Operations Division

Pay: $98,320–$147,480/yr
Hours: Full Time Employee
Where: Dallas, Texas
Posted: Today

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

WHAT YOU’LL DO:

REQUIRED QUALIFICATIONS:

What you'd do

Fleet Technical Support
Serve as the primary point of contact for internal and external fleet technical issues
Troubleshoot aircraft, ground support equipment, and system-level issues remotely and on-site
Provide clear, structured written and verbal troubleshooting guidance to operators and Field Service Representatives
Rapidly assess technical risk and prioritize actions to restore operational readiness
Document findings, resolutions, and recurring issues to improve support processes
Field & Customer Operations
Serve as a trusted technical partner to customers, providing responsive, professional, and mission-focused support
Travel as required to support fielded systems and deliver hands-on troubleshooting and resolution in operational environments
Communicate clearly and confidently with operators, maintainers, and leadership to diagnose issues, set expectations, and drive resolution