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Internship
Operations

Network Operations Intern

Leidos

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Hours
Full time
Where
Shiloh, IL
Posted
2 days ago

Leidos, a leading defense, intelligence, and technology company, is seeking a motivated Network Operations Intern to join our Digital Modernization Group on the Global Solutions Management – Operations II (GSM-O II) contract at Scott AFB, IL. As part of our team, you'll contribute to the operations, sustainment, and defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN), supporting the Defense Information Systems Agency (DISA).

Why Leidos? Join our Operations and Maintenance team and tackle real-world challenges, contributing directly to the security and reliability of vital communication networks in a fast-paced, dynamic environment.

What you'd do

  • Performing incident management support for the Department of Defense global network
  • Creating, updating, and resolving incident tickets utilizing Service Now ITSM+
  • Monitoring internet access points for events impacting global connectivity
  • Providing real-time network monitoring utilizing various network monitoring tools
  • Reviewing, updating and developing documentation and metric collections for contract delivery
  • Providing timely situational awareness updates to leadership and customers for all network impacting events
  • Providing support for customer questions and issues during all phases of the Network Management
  • Verify that service has been restored upon resolution of customer-initiated tickets
  • Record, assess, track, and monitor incident tickets escalated to specialized teams and engineers
  • Current enrollment in a degree granting program in a relevant discipline is required for consideration (excludes Cyber Security)
Starts
2026-09-21