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Technical Customer Support Specialist

ElevenLabs · Operations

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Where
United States
Posted
Yesterday

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.

We have expanded from voice into three main platforms:

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

What you'd do

  • High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
  • Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
  • AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
  • Excellence everywhere: Everything we do should match the quality of our AI models.
  • Global team: We prioritize your talent, not your location.
  • 2–3 years in technical customer support at a SaaS or high-growth tech company, with B2B or enterprise experience
  • Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets) — either through support work or building things yourself
  • Solid understanding of APIs and how developers integrate them; comfortable reading and troubleshooting code, especially Python or JavaScript
  • A genuine interest in implementing and experimenting with AI solutions — not just supporting them from the outside
  • Experience working autonomously in a fast-moving, international, remote team

What they want

  • Passionate about AI and the problems it can solve — you follow the space closely and have opinions about it
  • Analytically sharp with a first-principles approach to debugging and problem-solving
  • A strong communicator who can translate technical complexity into clear, actionable responses
  • Self-directed: you don't wait to be told what to do, and you hold yourself to a high standard
  • Energised by a startup environment where things move fast and you can have real impact

What you get

  • Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
  • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
  • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
  • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
  • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
  • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.