The board
- Pay
- $30 per hour
- Where
- US | Massachusetts | Boston
- Posted
- Sep 21
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.
What you'd do
- A scoped product problem: a defined set of customers, problems, and outcomes — sized for a 10–12 week engagement with real impact.
- Customer discovery: you will conduct or observe customer conversations and translate what you learn into product decisions.
- User experience flows: you will define interaction patterns within an existing design system and validate them with users.
- AI-assisted delivery: using AI-native tooling, you will move from intent to spec to working prototype — supported by your team, but accountable for the output.
- Metrics: you will define what success looks like for your area and track it throughout the internship.
- Spec writing: AI drafts the first spec from your intent statement. You learn to review, sharpen, and own what gets built.
- UX design: AI generates mockups from the design system based on your flow definitions. You make the product decisions within it.
- Research synthesis: AI clusters and themes interview notes and support data. You interpret what it means and make the call.
- Release content: AI generates release notes and enablement materials from shipped features. You review and refine them.
- Test coverage: AI generates test cases from acceptance criteria. You learn to write criteria precise enough to verify.
What they want
- Currently pursuing a degree in computer science, information systems, product design, HCI, business, or a closely adjacent field — or equivalent self-directed experience.
- Genuine curiosity about customers and why products succeed or fail; you find yourself asking "who is this for and does it actually solve their problem?"
- Strong written communication: you can articulate a product decision clearly enough that an engineer and a designer walk away aligned.
- Comfort with ambiguity and speed: you make reasonable decisions with incomplete information rather than waiting for certainty.
- Willingness to grow into code fluency using AI-native tooling — you don't need to arrive as a developer, but you must be willing to get there.
- Prior exposure to product management, UX design, software development, or customer research is a plus — in any form (coursework, projects, prior internships, side work).
- Familiarity with design tools (Figma, etc.) or development tooling is welcome but not required.
What you get
- Comprehensive healthcare options for individuals and families
- Flexible vacation policy and paid company holidays
- 401(k) with company match
- Paid parental leave, wellness stipends, and HSA contributions
- Professional development and growth opportunities
- A collaborative office environment with weekly catered lunches.
About OpenGov · Product
OpenGov is looking for Product Engineer Interns who are eager to learn what it means to own a product — from customer discovery through delivery. This internship is built around a new kind of role born from AI's ability to handle execution work that once required multiple specialists. What AI cannot do is decide what matters, talk to customers, make the right call in ambiguous situations, or own whether a product succeeds.