Partner Implementation Manager

What you'd do

• Own quality assurance across all partner-delivered implementations, serving as the final authority on whether configurations meet Uncountable's standards before go-live
• Stay closely involved in active partner implementations — reviewing data structures, attending key customer milestones, and stepping in to course-correct when needed
• Maintain a clear picture of implementation health across the partner portfolio, identifying risks early and driving resolution
• Act as the primary point of escalation for certified delivery partners when they encounter complex scientific data environments, edge-case configurations, or ambiguous customer requirements
• Guide partners through challenging implementations in real time — answering technical and scientific questions, reviewing proposed configurations, and helping them think through trade-offs
• Build deep, trusted relationships with partner teams so they feel supported and confident deploying Uncountable without hand-holding on every engagement
• Directly lead or co-lead implementations for strategic accounts, ensuring the platform is configured in a way that faithfully captures each customer's experimental paradigm
• Map intricate scientific data structures — multi-variable formulations, hierarchical sample relationships, linked test methods — onto Uncountable's data model
• Work through ambiguous, real-world data environments (legacy spreadsheets, idiosyncratic naming conventions, non-standard workflows) and design configurations that are both scientifically accurate and practically usable
• Develop and document reusable configuration patterns across domains (coatings, polymers, pharmaceuticals, food science, etc.) that can be distributed across the partner network

What they want

• Scientific depth: A meaningful background in chemistry, materials science, biology, chemical engineering, or a closely related field — enough to engage credibly with PhD-level researchers about their experimental workflows and data
• Platform and configuration expertise: Demonstrated ability to work through complex, real-world data environments and design structured solutions — whether through prior implementation experience, scientific data management, or equivalent technical problem-solving
• Software fluency: Comfort working with scientific or technical software — ELNs, LIMS, instrument software, data analysis tools, or similar. You pick up new tools quickly and aren't intimidated by data-heavy environments
• Communication and teaching: Exceptional ability to explain complex ideas clearly to varied audiences — and a genuine ability to build others' capability, not just solve problems yourself
• Project and stakeholder management: Comfort managing multiple partner relationships and implementation workstreams simultaneously, with the organizational clarity to keep quality high across all of them
• Autonomy: Ability to build programs and processes from scratch, navigate ambiguity, and drive outcomes without waiting for a detailed playbook

About Uncountable · Implementations

Science moves slowly — not because researchers aren't brilliant, but because their tools haven't kept up. Uncountable is changing that. We build a unified R&D platform used by the world's leading chemists, material scientists, and biologists to dramatically accelerate how new products are discovered, developed, and brought to market. Founded by engineers from MIT and Stanford, and trusted by enterprise R&D organizations across chemicals, pharmaceuticals, advanced materials, and food & beverage,…