Customer Service Representative

What you'd do

• Accurately enter and process customer orders, including order changes, cancellations, credits, and returns.
• Ensure a high level of order entry accuracy and attention to detail to minimize errors and support customer satisfaction.
• Professionally handle a high volume of inbound customer calls and emails with confidence, courtesy, and professionalism.
• Provide timely and accurate information regarding product availability, pricing, lead times, shipment status, and order updates.
• Build positive relationships with customers, distributors, and internal business partners through effective communication and follow-through.
• Research and resolve customer inquiries while coordinating with Sales, Supply Chain, Manufacturing, Engineering, Warranty, Technical Service, and Logistics teams.
• Document customer interactions and maintain accurate records within company systems.
• Escalate complex customer issues when appropriate and ensure timely resolution.
• Develop and maintain a strong understanding of products, systems, processes, and policies.
• Demonstrate flexibility and willingness to learn new responsibilities and support changing business needs.

What you get

• Paid holidays
• Paid vacation
• Paid sick time
• Medical, Dental, and Vision Insurance
• 401(k)
• Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• Paid time off
• Prescription drug insurance