Operations Specialist - Front Desk

DoorDash · 631 Autonomy Operations

Pay: $76,900–$113,000/hr
Where: San Francisco, CA
Posted: Sep 16

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last mile logistics in the long term. If you want to work on commercializing autonomy and robotics in a service used by millions of people, then we want to talk to you!

We’re looking for a Logistics & Front Desk Associate to own inbound and outbound package flow, while also serving as a key front-of-house presence at our front desk. This hybrid role ensures every package, shipment, and delivery is tracked, sorted, and delivered to the right person or team — without loss or delay — while providing a professional, welcoming front desk experience for employees, candidates, and visitors.

You’ll work closely with Supply Chain, Facilities, and engineering teams to eliminate lost packages, cut down search time, and stand up a single, well-organized shipping/receiving location for the office.…

What you'd do

Serve as the primary owner of all inbound and outbound shipping and receiving for the office, establishing and maintaining a dedicated, well-labeled shipping/receiving location
Receive, log, sort, and route packages, mail, and freight to the correct recipient, team, or storage area
Coordinate outbound shipments, including carrier pickups, labeling, and documentation
Maintain accurate shipping/receiving logs and reconcile discrepancies
Serve as a front desk ambassador: greet and check in visitors, employees, and candidates; manage sign-ins and badges; answer and route calls and inquiries
Direct and control the flow of foot traffic into the office, including vendors and Dashers dropping off deliveries
Support day-to-day office and facilities operations, submitting and tracking work order tickets as needed
Partner with Supply Chain, Facilities, and Engineering to continuously improve package intake, storage, and hand-off processes
Provide basic purchasing/procurement support (e.g., Coupa, Brex) and reconcile receipts and invoices related to shipments

What they want

You have 1+ years of experience in shipping/receiving, mailroom, warehouse, logistics, or front desk/office coordination
You are highly organized and detail-oriented — nothing falls through the cracks
You have strong communication and interpersonal skills, and are comfortable being the first point of contact for guests and employees
You can juggle multiple priorities — packages, visitors, and admin tasks — in a fast-paced environment
You’re comfortable with everyday office and procurement systems and technology (Google Workspace, Slack, visitor management, Coupa, Brex, or similar)
You’re able to lift and move packages up to 40 lbs as part of daily shipping/receiving duties
You bring sound judgment, discretion, and a customer-focused mindset to everything you do