The board
- Pay
- $150K – $180K
- Where
- San Francisco
- Posted
- Jul 9
Pylon — the agentic support platform purpose-built for B2B.
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.
Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.
We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon.
What you'd do
- Build features so our customers in post-Sales roles (Customer Support & Customer Success) run their operations more efficiently by leveraging AI
- Build prototypes, work independently, iterate quickly, and ship fast
- Have high autonomy, own things end to end, and project manage your own work
- Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
- Collaborate with a strong technical team of senior engineers from places like Samsara, Affinity, Airbnb, and Meta
What they want
- You are pursuing a bachelor’s or master’s degree in computer science, engineering, or another related field and can start full-time in Summer 2027.
- You have relevant internship experience or side projects building product features and a demonstration of strong full-stack fundamentals
- You have a growth mindset, want to constantly improve, and want to receive feedback.
- You're in SF or you're willing to relocate, you love working in-person, and you're serious about joining us to build a culture we'll all love
- (Bonus) You have interned at high-growth startups and can navigate ambiguous environments.
- (Bonus) You highly leverage AI for software development and can juggle multiple workstreams at the same time.
- (Bonus) You have experience with our tech stack (React, Golang, GraphQL, and AWS).