Keep track of all tasks, risks, issues, and open items across different work areas. Surface critical path, dependencies, and decision needs with precision.
Anticipate long‑lead blockers, assign DRIs, set clear timelines, and burn down risks. Balance speed with quality in regulated, legacy environments.
Build trusted relationships with project manager counterparts and business leaders. Read the room, manage expectations, and translate feedback into crisp actions.
Coordinate Deployment Strategists, Forward Deployed Engineers, Engineering, Product, and Analytics from discovery through go live.
Capture requests, cluster themes, and route to the minimum viable path. Use off‑the‑shelf assets and sessions to avoid bespoke work where possible.
Plan and run training, comms, and readiness for target user cohorts.
What you'd do
- Clear, living plan of record with no surprises on critical path.
- Risks and dependencies surfaced early and burned down proactively.
- Transition completed smoothly with minimal business disruption and contingency plans ready but not needed.
- Client stakeholders trust the program and feel well‑managed; decisions made to cadence.
- Adoption targets achieved with trained users and a stable support model.
- Minimal bespoke build through smart expectation‑setting and strong use of existing assets.
- This is a full-remote role but can be hybrid in our NY or SF offices
- High‑ownership environment with small, senior teams.
- Expected travel ~10% to client sites and key working sessions, flexing up around milestones.
- Small, high‑trust teams where ownership beats ceremony.
What they want
- 6+ years in implementation management, consulting, program management, or similar roles driving complex enterprise rollouts.
- Exceptional organization and written/verbal communication. Operate with clarity in ambiguity and high‑stakes settings.
- Relationship builder with high EQ who earns trusted‑advisor status with counterparts and executives.
- Strong judgment on when to escalate, when to say no, and how to scope to the minimum viable path.
- Comfortable coordinating across multiple vendors and stakeholders in complex, compliance‑sensitive environments.
What you get
- Compensation: competitive salary with a meaningful stake in the company via equity, and 401k plan. NB: The base salary range reflects multiple levels. We assess level based on a combination of past experience and interview performance
- Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
- Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient
- Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
- Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
- Generous time off: flexible paid time off, sick days, and 11 company holidays
- Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition
About Valon · Implementation
Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.
We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.
Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans.